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What should I do if I notice an error in my salary?

Discover the steps to resolve any salary error at IQRA Network, from responding to the official salary report to data review and financial adjustment, within a transparent and precise financial system that safeguards every teacher’s rights.

Teacher Support@ IQRA Network avatar
Written by Teacher Support@ IQRA Network
Updated today

At IQRA Network, we strive to ensure the accuracy and transparency of all salary calculations. However, if you identify a discrepancy in your monthly payment, please follow these steps carefully:

  1. Respond directly to the official Salary Report email:
    Once you receive your salary report, reply promptly and clearly describe the issue. For example:

    • Incorrect number of sessions

    • Missing session dates

    • Unexpected deductions or miscalculations

  2. Finance department review:
    Our finance team will verify your report by cross-checking it with your attendance data and technical records available on the Teacher Dashboard.

  3. Compensation procedure:

    • If the error is confirmed after the salary transfer, the missing amount will be added to your next month’s payment.

    • If the error is detected before the transfer, it will be corrected immediately.

Important Notes:

  • It's crucial to respond to the salary report as soon as possible to facilitate timely resolution.

  • Salary corrections are only processed through replies to the official salary email; other communication channels are not valid for financial adjustments.

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