IQRA Network

Support

Welcome! This Resource Center is your dedicated hub for information about every aspect of the IQRA Network experience. Whether you're a parent guiding your child's learning or a student managing your own schedule, you'll find comprehensive answers here. Explore our collections to learn about our programs, academic tools, official policies, and to find quick solutions to common questions.

Student & Parent Resource Center

Discover what sets IQRA Network apart. Learn about our elite teacher selection, dual WASC and Masarawi accreditations, and our curriculum.

What Makes IQRA Network Different? Our Commitment to Uncompromising Quality

Learn why IQRA offers an expert evaluation, not a free trial, to assess student readiness and ensure long-term learning success.

Why We Offer a Free Evaluation, Not a Free Trial

Explore our rigorous teacher selection process. Learn why less than 5% of applicants meet our standards for excellence and expertise.

Our Commitment to Your Family's Security and Privacy

View IQRA Network's plans and pricing. Compare our four flexible tiers to find the right online learning plan for your family's budget.

Our Plans and Pricing: A Guide to Choosing Your Plan

Is your child ready for online lessons? Discover how our evaluation assesses developmental readiness over chronological age.

Beyond Age: Assessing Your Child's Readiness for Online Learning

Ready to join IQRA Network? Follow our simple step-by-step guide to our enrollment process, from the free evaluation to your first class.

How to Enroll at IQRA Network: A Step-by-Step Guide

Understand our teacher matchmaking process and the timeline for starting lessons after your free evaluation is complete.

I've Finished My Evaluation. What Happens Next?

Learn about our WASC-accredited Arabic and Islamic studies programs for schools, colleges, and other institutions.

Group Lessons and Institutional Partnerships

Discover IQRA Network's headquarters in California, USA, and our teacher operations hub in Cairo, Egypt.

Our Global Presence: Where IQRA and Our Teachers Are Located

Our Commitment to Excellence: The IQRA Teacher Selection Process

Welcome to IQRA Network! This collection has everything you need to know before you enroll. Learn about our educational philosophy, our world-class teachers, our pricing plans, and the step-by-step process to begin your learning journey with us.

Getting Started (For Prospective Students & Parents)

Find the best way to contact our support team. Learn how to manage your schedule using the IQRA Network app and dashboard.

How to Contact Support & Manage Your Lessons

Never miss a lesson. Learn how to set up Google Calendar and mobile app notifications for all your class and assignment reminders.

How to Get Lesson, Homework, and Schedule Reminders

Need to change a lesson time? Follow our clear, step-by-step guide to rescheduling classes using the IQRA app or dashboard.

How to Reschedule a Lesson

Learn the right way to communicate with your teacher based on your plan. See options for direct messaging and centralized support.

Communicating With Your Teacher: A Guide to Our Messaging Policies

How many classes per week is best? Discover our research-backed guide to lesson frequency for consistent and effective learning.

The Ideal Lesson Frequency for Real Progress

For our current students and parents. Find articles here on how to manage your day-to-day schedule, communicate with your teacher, set up reminders, and optimize your lesson frequency for the best results.

Managing Your Account & Lesson

Learn to access assignments on our app and dashboard. See why this Pro & Elite feature is vital for our WASC-accredited track.

How to Access Homework (A Pro & Elite Plan Feature)

Review your past lessons anytime. Learn how to access video recordings with our Elite plan to enhance learning and track progress.

How to Access Your Lesson Recordings (Elite Plan Feature)

Learn how IQRA Network uses lesson recordings as part of our rigorous quality assurance program to ensure teaching excellence and safety.

Why Lessons Are Recorded: Our Commitment to Quality and Safety

Learn how to get the most out of your IQRA Network plan. This section explains our powerful academic features, including how to access lesson recordings, how the homework system works, and why we have a quality assurance program.

Academic Features & Tools

Understand our policies for lesson cancellations and refunds. Learn the 4-hour notice rule and the options available for each plan.

Our Cancellation and Refund Policy

Considering a plan downgrade? Read our official policy on when changes take effect and what features are impacted.

Our Policy on Plan Downgrades and Refunds

Learn our policy for reducing weekly lesson hours. Find out when changes take effect and if upgrading is a better option for you.

Our Policy on Reducing Lesson Hours

Find our step-by-step guide to canceling your subscription and learn the policy for completing your final paid-for lessons.

How to Cancel Your Subscription and Close Your Account

Learn about our policy on choosing your teacher's gender to ensure a comfortable and respectful Islamic learning environment.

Our Gender-Matching Policy: Respecting Comfort and Islamic Norms

Find details on our family and sibling discounts for Pro & Elite plans and our commitment to providing high-value, accredited education.

Our Approach to Pricing, Discounts, and Financial Considerations

Learn how our secure autopay system works, how to manage your settings, and our official refund policy for automatic payments.

Understanding Automatic Payments and Our Refund Policy

Your security is our priority. Learn how we protect your information using trusted payment gateways like Stripe and PayPal.

Our Secure and Trusted Payment Process

Find clear, detailed information on all official IQRA Network policies and financial matters. This section covers everything from our cancellation and refund rules to our secure payment process and gender-matching policy.

Policies & Billing

Experiencing poor video or disconnections? Follow our guide to troubleshoot and fix common internet connection issues for a smooth lesson.

How to Troubleshoot Connection and Audio/Video Issues

Can't hear your teacher? This guide provides simple, step-by-step solutions to fix the most common audio problems in your lesson.

How to Troubleshoot Audio Problems

Is your teacher late for your lesson? Follow these simple steps on what to do and how to contact support if they don't join on time.

What to Do If Your Teacher Hasn't Joined Your Lesson

Experiencing a technical issue? This is the place for quick solutions. Find step-by-step guides to resolve common problems with audio, video, internet connectivity, or what to do if your teacher is late for a lesson.

Troubleshooting

Find answers and get help from Intercom Support and Community Experts

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